• 484-410-9508
  • info@360CompassConsulting.com
  • West Chester, PA

35+

Years of experience

100+

Trusted Colleagues

7+

Awards Certifications

5

Continents

Chart a Path to Success

Discover the Power of 360 Compass Consulting, LLC

As a results-oriented, outcome focused consultant my goal is transforming your strategy into reality; creating effective business solutions that leverage technology and enterprise change management.

Albert Einstein pointed out “We cannot solve our problems with the same thinking we used when we created them.” Is it time for you to hear a different take on your challenges and their solutions?

Take that first step...

Service Offerings

Strategic Planning

If you don't know where you are going, any direction will get you there.

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Assessments

We need help getting our solutions to work together and how to get there...

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Solution Evalution

There are so many choices and approaches what is best for us?

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Aligning Tools & Organizational Maturity

Find that sweet spot of functionality with minimum disruption.

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OUR COLLEAGUES FEEDBACK

What They're Saying

I highly recommend Robert as an expert in project management, strategic development and portfolio program development. Not only does Robert possess the know-how and IT expertise, he excels in garnering support for his strategic direction by forming solid relationships and finding common objectives to gain momentum on his strategic intents. I have had the great pleasure to work with Robert and can attest to the highly effective programs he has developed and implemented. Critical success factors of his achievements that I have witnessed would include appropriate visibility/transparency for all levels, clearly defined process, dashboarding, control gates, financial management and project risk management including maintaining focus on continual service improvement. Robert has shown great ability to influence at all levels, superior communication and organizational skills and has demonstrated excellent leadership in leading and empowering his team.

Chad C. Walker

CISM, GSLC, Director of Technology Risk Management

Product and Agile Transformations are hard on legacy PMO structured organizations. Without the right transformative change agents, it is next to impossible to achieve. I highly recommend Robert as this typed of transformation change agent. Robert partnered with me as the Enterprise Digital Product Leader to bring in agile product practices such as road mapping, OKR's with their associated KPI's to focus on outcome-based reporting. Robert is a rare PMO leader.

W. Scott Evans

Enterprise Product and Agile Leader, Transformation Coach

Robert is a superb Project Architect and Project Management Office (PMO) designer. He worked with us to develop our Project Management approach, structure, planning, measurement, and reporting. He created order out of the chaos. He is a true subject matter expert in all things project management related. He is one of the best I have seen in my entire career.

Marc Kustoff

VP & Chief Information Officer

Robert is an earnest and effective collaborator. He brought knowledgeable, robust insight to problem analysis along with consistent teamwork to every business challenge. Through this open, encouraging and informed approach, Robert successfully propelled several innovations with regard to project execution processes and tools which led to increases in delivery visibility, quality and profitability. In working with Robert as a peer at New Signature, I was fortunate to gain an appreciation of his Enterprise Project Management expertise and his ability to see the core issue of a problem, thereby affecting a result most beneficial to all stakeholders. He accomplished significant positive changes that helped transform New Signature's consulting business, in a very personable and congenial manner. I would recommend Robert for any organization. He would definitely help a PMO mature and a professional services team execute more effectively.

Bob Scott

Director, Solutions Center Operations

I had the pleasure of working with Robert for nearly two years while he was the head of our PMO. As his manager, I found Robert to be impressively professional, knowledgeable, enthusiastic, and optimistic. He is highly passionate about Enterprise Project Management and he is thoroughly expert in the topic. Robert’s client-facing work was well regarded, and his internal projects provided tremendous value to the organization. During his time at New Signature, Robert led multiple initiatives to establish and improve our processes, systems, and overall service quality. Under Robert’s leadership we saw improved consistency and transparency. We also developed significantly better abilities to measure and report on performance and status across our entire portfolio of projects. In addition to his skills and experience, I was impressed that Robert never shied away from difficult topics or assignments. He was frequently the first to volunteer. I enjoyed working with Robert. He was a key player on our leadership team and our organization will continue to benefit from the foundation he built for a long time.

Dave Charlton

COO

Passion. There are people that don’t mind what they do every day, that go to work and get the job done. Then there are people who are happy about what they are doing, they enjoy work and get the job done. But there is another type of person, a person who is truly passionate about the work that they do, that believes in it and wants to evangelize that belief to others. Robert is that individual. I have had the distinct pleasure of working with Robert. Robert’s management style has enabled me to grow as a consultant both in front of the client and behind the scenes. He provides constructive feedback, honestly lays out situations for his resources and works to make each of them a success in their respective areas. His knowledge of PMOs, EPM, Project Server, and IT empowers him to speak with confidence to all levels from the CEO to the support staff. He relates to their struggles and lays out the benefits of a more streamlined approach. I have witnessed personally Robert detail a strategic road-map for C level executive who just wants the high points and then translate that information into tactical, specific changes for those that have to implement and execute. While his skills are applicable to any PPM platform, his deep knowledge of how Microsoft Project and Project Server work are best in class. Robert has the knowledge, skills, experience and passion to propel engagements to successful conclusions. He understands the client’s environment and provides unique, pointed solutions to the problems they need to solve. I would recommend Robert for any project or position and am happy to call him a colleague and friend.

Stephen O'Connor

Director

Robert Heiden is a consummate professional and an expert in portfolio project management, He has a broad base of expertise in leading PMOs across a wide spectrum of industries, including internal IT and professional services. He has a keen instinct to define the opportunities and diagnose the challenges of project-based organization. I would recommend Robert to any company that is striving to deliver better project outcomes.

Gus Cicala

CEO

Robert has expert knowledge of MS Project. He works closely with his clients to deliver a product that meets their needs. When I presented Robert with some unique needs, he addressed them and provided me with suggestions on approaches to meet those needs. When I presented him with possible approaches to resolving some challenges, he provided counsel, which at times gave me pause to think through my position. If he doesn't know the answer to a question, he knows where to quickly research and find the answer. I appreciate his knowledge and his making sure our end-product was what we needed.

Eileen Harvat

Operations Leader, Project Management

Robert and I worked alongside one another within Unified Women's Healthcare. Robert was the lead consultant, trainer, and SME for MS Project. During our time together Robert not only was a great colleague, but the organization heavily depended on his leadership and guidance where MS Project was concerned. He consistently answered questions quickly and often availed himself to organize working sessions. I have taken other training courses on MS Project, however I have never learned as much about how to effectively manage projects within the tool. He has proven to be a great asset to any organization.

Katina Singleton

Project Management, Integration Strategist, Project Management

I recommend Robert for his excellent work as a project manager and administrator. During our time working together, Robert has consistently demonstrated his strong leadership skills and technical ability, along with an exceptional work ethic and a willingness to go above and beyond to ensure project success. One of Robert's greatest strengths is his attention to detail. He has a sharp eye for identifying potential issues before they arise and is proactive in his approach to problem-solving. Robert is also an excellent communicator, able to effectively articulate project goals and objectives to team members and stakeholders at all levels of the organization. As a project manager, Robert is always willing to lend a helping hand to his colleagues. He leads by example and sets high standards for himself and others. He is adept at managing both people and processes, always looking for ways to optimize workflows and streamline project timelines.

Chris Toledo

Vice President, IT and Infrastructure

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